Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box)
Can the delivery country be different from the purchase country?
Yes, however please be careful to select the correct postage option to avoid disappointment.
How long will my order take to arrive?
Delivery times will vary from county to country but on average, from when your parcel leaves us, we use a NEXT DAY DPD service for England, Scotland & Wales (excluding Highlands and Islands) orders and in the most part, it is a TWO DAY service for ROI & Europe and FOUR DAYS for other parts of the World.
- Parcels are dispatched between 3-5 days after your order is placed, this is due to the time and care taken in wrapping your precious crystals to ensure the arrive safely. If there is any further delay in dispatch we will endeavor to contact the customer to discuss the individual circumstances
If you would like to collect your order from the store, please state this in the NOTES section when you checkout. All postage costs paid will be refunded to you upon collection of your order
How much do I pay for delivery service?
When processing your purchase we will show you the shipping methods available for this order and we will indicate the shipping costs.
UK (England, Scotland & Wales, excluding Scottish Highlands and Islands)
Orders up to £59.99: £5.95
Orders over £60: FREE DELIVERY!
Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles: All deliveries: £20
Republic of Ireland: All deliveries: £12.95
For Europe and rest of world, shipping varies from country to country
📦🚚🚛 This is a PREMIUM SERVICE! We love the fact that our Customers get the ability to fully track their precious parcel from door to door.
Can I track my order? Yes, for all DPD parcels, tracking information will be sent along with your confirmation of shipping email
What is the home delivery process?
We will send you an email confirming that your items have been packaged, this email may appear to be a dispatching notification but please be aware that this alert is to confirm that your order has been packaged - it may still take a number of days to reach the postal network (sometimes due to weekends, bank holidays or sheer volume). Please be patient, we would rather your crystals arrive safely.